What is GDPR?

Why the policy is in place?

This policy is in place to protect Two Guys Kitchens Limited and to ensure that:

• Two Guys Kitchens Limited protects the rights of customers, contractors, employees, and anyone else who may be in contact with Two Guys Kitchens Limited.
• Two Guys Kitchens Limited identifies and ensures the process of obtaining, handling, storing and using data is done so correctly.
• Two Guys Kitchens Limited complies with the law including GDPR and the Customer Data Protection.
• Two Guys Kitchens Limited protects itself from the risks of any data breaches.
  

• GDPR notice in the email footer of all Two Guys Kitchens Limited staff.
• Updated Privacy Policy as and when required.
• Opt-in on all website form submissions.
• Customer’s generic forms

How Two Guys Kitchens Limited obtains data from customers:

• When someone becomes a customer of Two Guys Kitchens Limited
• When someone enquires about the services provided by Two Guys Kitchens Limited.
• When someone books onto an event; this might be a Neff Demonstration Day, or cookery workshop. When a phone call is received, the data is passed onto the relevant member of staff and destroyed.

What personal data does Two Guys Kitchens Limited keep on customers?

• Name- so that we can address any correspondence correctly and have up to date records of our customers so no mistakes are made.
• Address- so that designers and relevant trades can get on site to complete the job, and so that we can send correspondence to the correct address.
• Contact details – so that we are able to contact you regarding any work being carried as and when we need to, and to keep you updated with the project.

Why does Two Guys Kitchens Limited keep the data they do, and what do they do with it?

• To assist us in keeping in contact
• To enable the contract between yourself and Two Guys Kitchens Limited to be carried out
• To help the fitters get in contact with yourself regarding the work being carried out
• To assist customers in the future if they have any questions or queries.

• All customer details both past and present are all stored on our protected quoting system which is on encrypted computers and laptops.
• All paperwork for previous customers has been scanned onto our encrypted server and shredded.
• All on-going customers that have paperwork are all filed away in locked cupboard when not being used, and once completed will be scanned onto our encrypted server and shredded.

How Two Guys Kitchens Limited stores the data that is collected:

• Accounts system we use- Sage
• Designing system we use- Winner
• Quoting system we use- EQ Software
• Newsletter system we use- MailChimp

How and why Two Guys Kitchens Limited will contact you:

• Two Guys Kitchens Limited will contact existing customers on any contact details they provided us when a project is on-going. This is to keep them up to date and make them aware of what is going on with their project. Customers will only be contacted between working hours.
• Two Guys Kitchens Limited do not proactively contact or market to any previous customers without consent.
• Once a job has been completed only customers who have opted-in to join Two Guys Kitchens Limited Mailing list will be contacted.
• Customers who have opted-in to join the mailing list will be contacted via their preferred contact method on an ad-hoc basis to keep them up to date with any information, offers and events Two Guys Kitchens Limited are holding.

How long will Two Guys Kitchens Limited keep and use customer data on their system?

Links to Other Websites

Under the GDPR you may have the right to require us to:

• tell you what data we keep on you;
• access such data;
• rectify any mistakes there are in the data;
• erase all information we have on you.

Changes to our privacy policy

Contact details: